RFC 302 UNKNOWN ARPANET · USABILITY STUDY

Exercising The ARPANET

A UCSB study of the questions new users encounter on the ARPANET.

On rfc-editor.org ↗
PUBLISHED
February 1972
AUTHORS
R.F. Bryan
STREAM
Legacy
TEST GROUP
14 graduate students
CLASSROOM CONSOLES
16
INITIAL FAMILIARIZATION PERIOD
Two weeks
DOI
10.17487/RFC0302

RFC text

Original text · RFC Editor View on rfc-editor.org ↗
NWG/RFC #302                               UCSB Computer
NIC  9074                                  Research Laboratory
                                           Roland F. Bryan
                                           8 February 1972


                         EXERCISING THE ARPANET


Questions
---------

     1.  Can a technically competent person, initially uninformed
         as to network operation and naive as to the capabilities
         of various time-shared terminal systems attached to the
         Network, be able to develop problem solving competence
         at server sites on the ARPANET?

     2.  What inherent user problems exist that complicate such
         adaptation?

     3.  Once proficient in the use, what aspects of the various
         sites limit the usability and what modifications should
         be considered at both server and user sites to meet
         various needs?

     4.  Should a user select a given site for composing and
         editing all of his files for subsequent transfer to
         other sites for processing or should he learn to compose
         and edit at each of the sites doing his processing?

     5.  What are the problems in starting cooperating processes
         at several sites?  How does a user control such
         processes?

Obtaining the Answers
---------------------

     Under the direction of UCSB Professor James Howard, a test
group of 14 graduate students was formed to pursue the questions
above, and any other aspect of ARPANET operation that they might
uncover.

     The test group has been given access to the 16 console On-Line
System classroom in the E.E. Department at UCSB.  The 16 consoles
produce graphic and alphanumeric displays and are tied into the
UCSB Host 360-75 which gains them access to the network.  Old
style Culler-Fried keyboards are being used which provide a
limited key set  Jim White has managed to program around most of
the protocol problems brought about by these keyboards, but some
still remain.

     Seminars were given to the test group to familiarize them
with software and hardware aspects of the ARPANET, the local NIC
file has been made available to the group, and the group has been
allowed to sign onto the Network to pursue any available system.

     Following the initial period of two weeks, during which the
group developed some familiarity with the network, the test group
has been divided into working groups with emphasis as follows:


         Patric Timlick      }      BBN-TENEX
         Dave Stearns        }      BBN-TENEX B

         John Pickens        }      SRI-ARC (NIC)
         Doug Beaubien       }

         Dave Whittington    }
         Richard Haraguchi   }      MIT-Multics
         Maria deGraaf       }      MIT-DMCG
         Richard Melton      }
         Su Sung Won         }

         Ronald Varekamp     }
         Jeoff Benson        }      UCLA-CCN    HARV-10
         Hasan A. El. Hasan  }      UCLA-NMC    UTAH-10
         George Engelberg    }      RAND-CSG    LL-67
         Rodney Skinner      }

Some Initial Results
--------------------
     The first real encounters with the ARPANET at large produced
a series of questions and comments.  Test group comments are
itemized below with additional comments by the author {In braces}.
We plan subsequent reports on a periodic basis.

     1.  We find that we need further information about access
         to the NCPs at various sites.  User manuals from the
         sites might provide this.  {Site response is solicited}

     2.  We sometimes cannot sign into UCLA-NMC directly from
         UCSB, but can do so readily by way of BBN.  {Protocol?}

     3.  After running a Fortran or PL-1 program at some net
         location we can only display the results on our consoles
         but cannot store them as files.  {UCSB programming need?}

     4.  When communications break down how can a user be
         assured that he is logged out of some remote site?
         {Need for automatic Log-out?}

     5.  How do we make contact with programmers at other sites
         to develop cooperative programs for file transfer, etc?
         {Jim White?}

     6.  Is there a best time of day for operation at each site?
         Should contact be made with the site operator prior to
         user sessions?   {Server sites please comment}

     7.  UCLA-NMC has assigned a separate user identification
         for test group use.  Would other sites prefer to do
         likewise?  {Comments?}

     8.  Is there information regarding uses made of the
         various time shared systems by internal users at each
         site?  Does a bibliography exist to allow contact
         with such users?  {Check the Resource Notebook}

     9.  MIT-DMCG and BBN provide very good user service,
         especially the site survey.  Also these sites have
         good responses to define events.  Can UCSB provide
         local users with similar information?  {Jim White?}

       [ This RFC was put into machine readable form for entry ]
       [ into the online RFC archives by BBN Corp. under the   ]
       [ direction of Alex McKenzie.                   12/96   ]

ISO Plain Language

On this page
PROBLEMThe author asks whether a technically competent newcomer can learn to use ARPANET server sites and what difficulties might hinder that learning.
MECHANISMA group of 14 graduate students used a 16-console UCSB classroom and explored network sites after introductory seminars.
WHAT THE STUDY FOUND SO FARThe RFC lists early questions and comments from the group and says periodic reports are planned.

§1Questions for the Study

The RFC asks whether a technically competent person who knows little about network operation can become skilled at using server sites. It also asks what makes adaptation difficult and what site changes could improve usability.

Other questions concern where users should compose and edit files, how to start and control cooperating processes at several sites, and what limitations matter after a user becomes proficient.

The study asks whether a capable beginner can learn to use remote computers and what makes that hard. It also asks how people should manage files and programs across several sites.

§2How the Test Group Worked

Under Professor James Howard, 14 graduate students were given access to a 16-console On-Line System classroom at UCSB, connected to the network through the UCSB Host 360-75. The consoles used keyboards with a limited key set, and the report says some protocol problems remained despite programming workarounds.

The group attended seminars, received access to local NIC files and was allowed to sign on to network systems. After an initial two-week familiarization period, students split into groups focused on different sites.

Fourteen students learned about the network and tried its remote systems from a UCSB classroom. After two weeks, they split into groups to study different sites.

§3Early User Comments

Students wanted more information about accessing NCPs at different sites. They reported that UCLA-NMC was sometimes unreachable directly from UCSB but could be reached through BBN, and that results from remote Fortran or PL-1 programs could be displayed but not stored as files.

Other questions concerned confirming logout after a communication failure, contacting programmers at other sites, the best times to use each system, separate test user identifications and information about site services. The RFC says follow-up reports are planned.

The group found that some systems were hard to reach and that program results could not always be saved. Students also needed better information about site access, schedules and support.